Utah, California, and Nevada have become foodie hotspots, each offering its own unique flavor of amazing restaurants and eateries popping up left and right. With beautiful landscapes, a booming economy, and food scenes that are constantly evolving, it’s no surprise that people are flocking to these states. But among all the excitement, one restaurant chain that's been making headlines for all the wrong reasons may be coming to town — and it’s been named one of America’s Least Trusted restaurant chains!

LEAST TRUSTED RESTAURANTS?!

Yes, you read that right. Panera Bread has made a name for itself, but not in the way you might think. According to a recent survey, 20% of Americans ranked Panera Bread as their least trusted restaurant brand. And with locations already scattered across Utah, California, and Nevada, the chain continues to draw mixed reactions from locals.

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Panera Bread To Eliminate Artificial Food Additives By 2016
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Panera’s Company in Questionable Trust

Panera isn’t alone in this dubious category. In fact, Sonic and Chipotle—both longtime staples in Utah, California, and Nevada—have also faced their share of criticism.

  • Sonic: Remember when Sonic’s servers used to roller-skate to your car with your order? Those were the days! While they’ve phased out the skates (for the most part), Sonic’s reputation has stayed fairly solid—although some say service isn’t what it used to be.
  • Chipotle: Ah, Chipotle. I gave it a shot years ago and, to be honest, wasn’t blown away. I personally like my burrito cooked to perfection, but Chipotle’s hand-it-over style didn’t do it for me. Maybe it’s time to give them another shot?

How Did Panera End Up On This List?

The survey that named Panera as one of the least trusted chains was based on some pretty specific criteria, including:

  • Delivers on promises.
  • Asks for honest reviews and feedback.
  • Pricing transparency.
  • Builds relationships with consumers.
  • Consistent performance.
  • Listens to and acts on feedback.
  • Employee treatment transparency.
  • Provides behind-the-scenes info about processes.
  • Easy to use website.
  • Pays employees well.
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In a time where trust matters more than ever, it seems Panera might have missed the mark for some people. But not all hope is lost! Even with its sketchy reputation, Panera continues to grow. So, if you’re curious like I am, you might want to keep an eye out for their new locations in Utah, California, and Nevada.

As for the most trusted chains? Pizza HutKFC, and McDonald’s topped the charts in America. The entire survey from Chain Store Age can be found HERE!

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